About Longines Longines has been established in Saint-Imier, Switzerland, since 1832. The watchmaking house boasts expertise forged in tradition, elegance and high performance. Seamlessly blending tradition and innovation, Longines is renowned for timepieces that reflect elegance and timeless sophistication – qualities embodied by its Ambassadors of Elegance, including Jennifer Lawrence, Henry Cavill, Kate Winslet and Barbara Palvin to name but a few. Longines is a member of Swatch Group Ltd, the world’s leading manufacturer of timepieces. The brand with the winged hourglass as its emblem has outlets in over 150 countries and stands as one of the world’s leading watch brands. The Role Support Boutique Manager and wider team with daily boutique operationsPlan staff rosters and approve leave to ensure adequate coverageReview operational reports to ensure compliance with policies and proceduresOversee inventory levels, including transfers, damages and CS stockSupport sales performance by motivating the team and leading by exampleEnsure exceptional customer service and handle escalated customer issuesImplement sales training programs and support ongoing staff developmentManage Longines E-Learning and SGA training modules for timely completionAssist with recruitment and setting performance objectives with managementProvide daily support to Customer Service, including staffing and escalationsEnsure accurate daily reporting of sales figures and boutique operationsEnsure the highest level of client service at all times Skills And Experience Minimum 5 years retail experience in the high-range product or luxury sector preferredTertiary qualifications in Business administration preferredHighly developed and proven customer service skillsProven retail management experienceComputer literacy skills: Word, ExcelExcellent organisational skillsExcellent oral and written communication skillsNumerical and financial skillsStrong analytical and problem-solving skillsEffective time management skillsTeam playerEnergy, drive and enthusiasm Benefits Collaborative and supportive cultureGenerous employee discount across all Swatch Group brandsEmployee referral program with the opportunity to earn a cash rewardAccess to our Employee Assistance ProgramComprehensive income protection insuranceNovated leasing opportunities for electric vehiclesExtensive professional Learning and Development programOpportunity to earn incentives on top of your base salaryComplementary loan watch How To Apply Click APPLY to submit your application Job Location: 256 Collins Street, 3000 Melbourne, Australia (Victoria) Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia
